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I have updated both OS X and Microsoft Office to their newest versions and tried to print to two different printers, but with no avail. The program will crash with the message 'Microsoft Word has encountered a problem and needs to close'. However, I am having a problem whenever I try to print from Word or any other program. I have recently installed Microsoft Office on OS X 10.6. "Microsoft Agents" work for Microsoft Support.Applications :: Microsoft Office - Crash When Printing Sep 29, 2009 "Independent Advisors" work for contractors hired by Microsoft. I am an unpaid volunteer and do not work for Microsoft. I suppose you're supposed to feel grateful that even though support has ended, Microsoft is continuing to support Office 2011, but the price is quick, shoddy replies with a sales pitch, I guess.

Tina's sales pitch for Office 2016 is tacky, at best. Then restart your Mac and empty the trash and test again. Delete bad fonts and old versions of duplicate fonts. Use Font Book app (comes with your Mac) to If the crash is still there, then you probably have a bad or duplicate font. Then do a regular restart and see if the crash is gone. My advice is to do the Safe Boot to clear the font cache and run Disk Utility. Safe Mode is an imperfect diagnostic tool for your purpose. Then again, your bullets may look different if the font you used to make them is not one of theįonts active while in Safe Mode. When you test the bullets in Safe Mode the crash may or may not reproduce.

Starting in Safe Mode clears the font cache and enables a limited number of fonts. If you have an older version of Mac OS, you should run Disk Utility manually. If your Mac has a current version of Mac OS, starting in safe mode runs Disk Utility in the backgroundĪnd fixes file system corruption. Her #1 suggestion is to start your Mac up in Safe Mode. Tina's boilerplate reply actually does offer troubleshooting that might help narrow things down. Yes, there are other far less likely causes, but the first thing to do is to rule out these two main causes: When you get a crash when using bullets, there are two main causes. That is unacceptable to me (and maybe to you, too). All she did was copy and paste a boilerplate reply that is not customized to your question. Yet Tina's reply shows she never even read that far down. Right in your question you put a screen shot that clearly says you already have 14.7.7 The criteria is fast replies, not quality or personalized replies. I come here trying to help people and get stressed out when I read terrible replies from Microsoft agents and others paid to provide answers.